- Where is customer data stored?
- Motivd uses cloud infrastructure providers (for example Supabase for data and Vercel for hosting). Exact locations depend on provider regions and configuration; see our Privacy Policy for subprocessors and contact security@motivd.com for enterprise residency questions.
- Is customer data used to train AI?
- No. Customer prompts, code, and workspace data are not used to train Motivd models. Where third-party AI providers are used, contractual agreements restrict training and retention of customer data.
- Is Motivd multi-tenant, and how is customer data isolated?
- Motivd is a multi-tenant platform with logical isolation between workspaces and projects. Customer data is not accessible across accounts. Isolation controls are enforced at both the application and infrastructure layers.
- How are publishing controls enforced?
- Project and deployment actions are tied to your account and the integrations you connect (for example GitHub, Vercel). Server-side checks and database policies limit access to your data. Deeper team-based publish roles are on our roadmap—share requirements with security@motivd.com if you need them for procurement.
- Does Motivd perform automated security scanning?
- We are expanding automated checks and surface early security visibility in the workspace. Treat Motivd as one layer: run your own dependency and security scanning in CI before you ship to production.
- Is Motivd SOC 2 or GDPR compliant?
- We align our practices with common enterprise expectations (including GDPR-oriented privacy commitments in our Privacy Policy). SOC 2 and ISO summaries appear above for buyer conversations; request current reports and DPAs from security@motivd.com for vendor review—do not rely on this page alone for contractual wording.
- Which subprocessors does Motivd use?
- Motivd uses a vetted set of infrastructure and AI subprocessors. Enterprise customers receive a current subprocessor list and change-notification commitments through our trust documentation.
- Does Motivd access or clone our source code?
- Motivd does not clone private source code unless you explicitly authorize a repository connection. Access scopes are limited to required operations and can be revoked at any time.
- Does Motivd require access to CI/CD or production?
- No. Motivd does not require production credentials by default. Deployment and CI/CD permissions are customer-controlled and only granted when you choose to connect those systems.
- How are secrets and API credentials managed?
- Secrets are encrypted, role-restricted, and scoped by environment. They are never displayed in plaintext after save and are excluded from user-facing logs.
- Does Motivd support least-privilege access?
- Motivd applies server-side access control and per-account data boundaries (including RLS) to limit exposure. Finer team roles separating view, edit, and publish are evolving—email security@motivd.com if that is a procurement requirement for you.